Help centre

Add items to your cart, then check out: delivery address, the delivery option offered by each shop and your payment method. You can also chat with the seller in messages: they can send you an order right in the conversation, which you then simply pay.

One order and one payment, but each shop prepares and ships its own part (a “sub-order”). Each has its own tracking, lead time and delivery fee, shown before payment.

Available methods depend on your country and the shop and are always shown before payment: Mobile Money (MTN MoMo, Orange Money), bank card and, when the shop accepts it, cash on delivery. Note: the amount paid on delivery is not covered by protected payment (Androria can neither refund it nor handle its dispute); we recommend paying online.

Yes. When you pay online, the money is not paid to the seller straight away: it is held during the protection period after delivery, then released. A dispute opened during this period keeps it on hold while it is reviewed. Even after release, you can report a problem for 15 days after delivery: the refund is then paid to you by Androria.

Prices include all taxes. Delivery fees and any discounts (coupons) are detailed in the cart before you confirm payment.

Each shop sets its own areas, lead times and fees. They are shown on the product page and at checkout, based on your address. Digital products are available in your account as soon as payment is confirmed.