Frequently asked questions

Add items to your cart, then check out: delivery address, the delivery option offered by each shop and your payment method. You can also chat with the seller in messages: they can send you an order right in the conversation, which you then simply pay.

One order and one payment, but each shop prepares and ships its own part (a “sub-order”). Each has its own tracking, lead time and delivery fee, shown before payment.

Available methods depend on your country and the shop and are always shown before payment: Mobile Money (MTN MoMo, Orange Money), bank card and, when the shop accepts it, cash on delivery. Note: the amount paid on delivery is not covered by protected payment (Androria can neither refund it nor handle its dispute); we recommend paying online.

Yes. When you pay online, the money is not paid to the seller straight away: it is held during the protection period after delivery, then released. A dispute opened during this period keeps it on hold while it is reviewed. Even after release, you can report a problem for 15 days after delivery: the refund is then paid to you by Androria.

Prices include all taxes. Delivery fees and any discounts (coupons) are detailed in the cart before you confirm payment.

Each shop sets its own areas, lead times and fees. They are shown on the product page and at checkout, based on your address. Digital products are available in your account as soon as payment is confirmed.

From “My account → My orders” when signed in, or on the “Track my order” page with the order number and the email or phone used for the purchase. You are also notified at each step.

This code proves you received your parcel: only give it to the courier once the parcel is in your hands. Your payment's protection period starts at delivery; you can then report a problem for 15 days.

Yes, for most products you have 15 days after receipt to withdraw (Cameroonian Law No. 2010/021). Some categories are excluded (personalised, perishable, unsealed hygiene items, digital content already downloaded…): the list is in the returns policy.

From the order details, within 15 days of delivery, report the problem and attach photos. The seller must respond; if you can't agree, our team reviews the dispute and decides on a refund or return.

Refunds go back to the payment method used where possible, or to your Androria wallet, as set out in the returns policy.

You can browse and fill your cart without an account. An account is needed to pay, track orders, message sellers and leave reviews.

We use it to process your orders, secure your account and, if you agree, personalise your recommendations. It is never sold. You can access, correct or request deletion of it: everything is explained in the privacy policy.

Yes. Only essential cookies (session, cart, security, remembering your choice) are set without your consent. You can change your choice at any time via “Manage cookies” at the bottom of the page.

Click “Sell on Androria”, create your seller account and submit your application (identity, shop). Our team reviews it before your shop opens. A free plan lets you get started.

The amount of a sale is credited to the seller's balance after delivery is confirmed and the guarantee period has passed, minus the commission. The seller then requests a withdrawal to their Mobile Money or bank account.

Use “Report” on the product or contact customer service. Counterfeit, illegal or dangerous products are prohibited and removed; the list is in the prohibited items policy.